Refund policy

RETURNS AND EXCHANGE

Sometimes the fit isn’t right, so here at Yandé Taylor we’re happy to accept returns for a refund given the following conditions are met.

• Returns are initiated within 14 days of the date of purchase
• Proof of purchase is provided (transactional receipt or invoice)
• Items are not marked as SALE - FINAL SALE - NO EXCHANGES - NO RETURNS
• Items are in their original condition, meaning that:

            • All tags and labels are still intact

            • Items are in their original packaging as received

            • Items have not been worn, altered, damaged or washed

We are unable to accept returns after 14 days from the date of delivery to you and anything sent to us after this deadline shall be returned to you.

It is important to note that shipping/courier costs are not covered by Yandé. Please arrange delivery of your return with a courier of your choice, our preferred supplier is Aramex. We do not take any responsibility for missing incoming deliveries of a return as return parcels remain the responsibility of the customer until received by the team.

Please ensure all return conditions listed above have been met.

Email us at customerservice@yandetaylor.com to initiate the returns process.

REFUNDS

When we receive your return and it is inspected, you will receive an email notification. If it is approved, a refund will be processed to the original method of payment.

Processing of your returns may take up to 10 -15 business days from the date of approval depending on your bank’s terms and conditions.

EXCHANGE

We are unable to facilitate exchanges. If you would like to exchange an item, please initiate a return for the unwanted item and place a new order for the new item.